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Plumbing Service FAQs

At HELP Plumbing, Heating, Cooling, and Drains, our expert technicians are happy to provide the answers to all of your plumbing service questions. Peruse our most frequently asked questions below to find the answers to the most common plumbing concerns in Northern Kentucky.

Call or contact us online to speak to a plumbing professional about your specific concern and schedule service today!

Water Heaters

How often does my water heater need maintenance?

It’s recommended that your water heater receive professional maintenance at least once annually. However, your system may require more frequent maintenance depending on your manufacturer’s warranty specifications and whether or not your home has hard water.

How long do water heaters last?

With professional maintenance, your water heater should last between eight and 12 years.

Should I have my water heater repaired or replaced?

Homeowners should consider water heater replacement if the following situations apply:

  • The system is older than 12 years old.
  • There have been increased water heater repair requests in recent months/years.
  • The cost to repair the water heater is at least 50% of the cost to replace it.

Sewer Services

Can you do trenchless sewer line replacement on a bellied line?

Unfortunately, traditional excavation methods are usually the only solution because a bellied line can’t be accessed at the belly and fitted with a new pipe through trenchless sewer line replacement technology. Consult with your plumber to learn more about your sewer line replacement options.

How often should I have my septic system inspected?

It’s recommended that you have your septic system inspected once every three to five years.

When should my main water line be replaced?

Your main water line should last many decades before becoming completely corroded. In homes built 60 years ago or longer, you should have a professional inspect your pipes annually for signs of corrosion, as the pipe materials used in these homes are often more susceptible to corrosion.

Tankless Water Heaters

Can you run out of hot water with a tankless water heater?

Because tankless water heaters do not rely on a storage tank for hot water, they don’t work off of a set capacity. Instead, they provide a never-ending supply of on-demand hot water when you need it most. A properly functioning tankless water heater unit that is appropriately sized for your home will never run out of hot water.

What size tankless water heater do I need?

To select the best sized tankless water heater unit for your home, you need to consider the maximum hot water needs for your household, how many gallons per minute a certain water heater system can heat your water supply, and by how many degrees. Most households do just fine with a tankless water heater that can provide 5 to 10 GPM.

Do tankless water heaters need maintenance?

Absolutely — just like every other home appliance, your tankless water heater needs routine maintenance to remain in the best working condition. Our plumbers recommend scheduling tankless water heater maintenance at least once annually to keep your manufacturer warranty in effect.

Sump Pumps

What is a sump pump?

Sump pumps are devices used to remove water from basements and other low areas of the home. The unit consists of a drainage tank where excess water is safely stored and a pump that removes the water from the container to direct it to another location.

Who needs a sump pump?

Any homeowner with an underground living area should consider installing a sump pump. This includes basements, crawl spaces, and cellars.

What is the capacity of the drainage tank in a sump pump?

Most sump pump drainage tanks can store between 15 and 25 gallons of water. Consult with your plumbing professional to decide which sump pump solution is best for your family’s needs.

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